Support

I lost access to my account

If you registered an email, sign in with it on the new device to restore your account. Guest accounts are tied to the original device, so if that device is gone the progress may not be recoverable — email support@meroveil.com with as much detail as you can (display name, player ID, approximate creation date) and we’ll do our best. Registering an email in Settings → Account protects you going forward.

I’m missing a purchase

First, restart the app so it can re-sync entitlements. If an item you paid for still hasn’t arrived, email support@meroveil.com with your store receipt (from Apple or Google) and your player ID. Billing and refunds themselves are handled by Apple and Google under their store policies.

I found a bug or want to report something

Please tell us. Email support@meroveil.com with what you were doing, what you expected, and what happened instead — screenshots or a short clip help a lot, along with your device model and player ID.

I want to delete my account

You can do it yourself in Settings → Account → Delete Account, or by email if you can’t launch the game. Full steps and what gets removed are on the account-deletion page.